Frequently Asked Questions
General Ordering Questions
BWC Web is a browser-based ordering system that works without any downloads, ideal for occasional orders or guests. ROES is our professional software for members, offering more advanced features and the complete product catalog.
No, you can place orders as a guest through BWC Web or Direct Upload without creating an account. However, becoming a member provides access to professional software, account billing, and additional features.
Yes, when using ROES, you can save your order in the ROES app and return to it later. BWC Web sessions will time out after a period of inactivity.
Minimum Order Requirements
Yes, our minimum order requirements typically range from $15-$20 for most services. If your order is under these amounts, you may be charged the minimum price.
If your order falls below the minimum requirement, we recommend using our Direct Upload service, which has no minimum order amount.
Turnaround Time
Our standard turnaround times are:
- Print orders: Usually ship within 24 hours
- Mounting services: Add another 24 hours
- Mounted photos, canvas wraps, and specialty items: Usually ship within 3 business days
Shipping Options
We offer several shipping options:
- USPS First Class and Priority Mail
- UPS Ground, 2-Day Air, and Next Day Air
- Local pickup at our Richardson location
Shipping is calculated once order is complete and packaged to ship. Pricing will be determined at that time.
Yes, we do offer international shipping. Please note that international orders may be subject to customs fees and import duties determined by the destination country.
Payment Methods
- Credit cards (Visa, MasterCard, American Express, Discover)
- Account billing (for approved members with established payment terms)
- Checks or money orders (for mail orders or counter service)
Still have questions?
Contact our customer service team at 214-528-4200 (DFW Area Metro), 1-800-445-0264 (Toll Free), or email us at support@www.bwcprintmakers.wpenginepowered.com.
